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Parent Article: iPrism Knowledgebase
This article is intended as a quick reference for iPrism related Messages and Symptoms.
Click on this page and then use CTRL-F to do string searches on this page.
The "Minds-Eye"
icon 
is used to flag items that denote observable behaviors
or symptoms that don't necessarily produce a an error message.
iPrism has diagnostics that can help resolve issues, see what's available! Also, Real-Time Monitor (part of reporting) helps greatly when troubleshooting. More
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"Access Denied"
iPrism may not think it should filter a user for several reasons. More
"Connection Failed"
iPrism isn't able to reach a requested web
server. More
"Connection Reset"
MAC Firefox users may get this instead of "The Page cannot be Displayed." More
"Invalid
Password"
Check "Caps Lock," special characters, local vs. domain account.
More
"Invalid
Request"
Likely a badly formed URL, could be a user training issue. More
"Invalid URL"
Likely a badly formed URL, could be a user training issue. More
"iPrism Access Denied"
iPrism has probably become "dis-joined" from the domain controller.
More
"The
Page cannot be Displayed"
DNS, Browser, or HTTPS can produce this message. DNS will probably affect
everyone, Browser & HTTPS are more likely to affect individuals .
More
"The requested page is currently unavailable"
A normal iPrism block message, More.
If you
should NOT be getting this, you likely have profiling issues, More
"The
requested URL could not be retrieved"
Is likely an HTTPS issue. More
"You are not authorized
to view this page"
Proxy mode users may get this. More
Users do not get a block
page from iPrism
You probably have multiple sub-nets and forgot to setup a Static-Route
in iPrism configuration. More
Appliance Manager installation
'hangs' on Windows Vista
Use this workaround to get Appliance Manager installed on Vista. More
Appliance Manager is not
"discovering" any appliances
You're probably trying to "discover" from outside the iPrism
subnet. More
IE Auto-Login
was working, but is now prompting users
It may be IE's security settings. More
"Joined the domain,
but unable to successfully check secrets for 1 minutes!"
You tried to "join" without entering a full domain name. More
"675
Error"
A domain controller error in the event logs that gets mis-interpreted as
a problem when it is informational. More
iPrism dis-joining
from the Domain Controller
Most common problem is a changed account password. More
Why
are AD group changes not being reflected in my group-to-profile mappings?
It is likely an AD replication or iPrism account issue. More
"Unable
to determine IP address from host name"
DNS server or port problem preventing name resolution. More
Users are
having trouble with HTTPS (i.e., SSL/secure) sites
There are several areas where encryption creates issues. More
Users are incorrectly
blocked or allowed
This leads to profile examinations and possible creation of custom filters.
More
Users are
seeing partial web page content
URL redirects sometimes hit blocked sites, redirecting in "partial"
display from the users point of view. More
"Error 102 - iPrism
Filter List Outdated"
Most likely an expired subscription or IUS server connectivity problem.
More
"Filter service expired"
Likely an expired subscription.
More
"iPrism List Update"
Not to worry ... this is just a transient informational message. More
"List Update Failure"
Ok, worry ... this one indicates inability to download filter-list for
3 days or more. More
What
can I check to optimize performance?
Here's a quick list of ideas. More
Report
Sorting or Drilldown are not doing what I expect
This typically indicates a mis-understanding of how Sorting/Drilldown actually
work. More
Why
do Reports show IP instead of Username for HTTPS Requests?
This is due to HTTPS protocol and session management. More
Why
do Reports username-only instead of Domain\Username?
This is due to Proxy-Mode without Auto-Login. More
Why do
Reports NOT show the URL for HTTPS Requests?
In a word, encryption. More
"Unable
to Receive Real-Time Events"
This RTM message indicates a needed port is blocked. More
My ERS (Enterprise
Reporting Server) isn't reporting on my iPrisms
One or more iPrism units are probably not configured to
upload data to ERS yet. More
Unable to access RTM (Real-Time
Monitor)
You must be logged in as user "iprism" to access RTM. More
I configured authentication
but don't see usernames in my reports
You probably just forgot to enable authentication (with a checkbox) for
your networks. More
"Can't find Kernal"
Your Model 3000 needs a BIOS reset. More
