FAQs

Parent Article: iPrism Knowledgebase

Reporting & Logging

   Maintenance

  Filter-List

   Networking

  Windows Authentication

   Access Policy

  LDAP Authentication

 


Getting Started  

Where can I find Release Notes, Installation, Admin,  Reporting Guides, and TechNotes for iPrism? (IP0302)

Contacting Support - Phone, Email, Holidays, General Information (stbernard.com)

How do I use the iPrism Knowledgebase? (IP0002)

Where should I install Appliance Manager in the network? (IP0221)

How do I save iPrism configuration changes? (IP0078)

I've Installed iPrism, now what?  

 

Reporting & Logging

How do I ...

use Real-Time Monitor? (includes FAQs, IP0333)  

use Reports Manager? (includes FAQs, IP0218)  

... use a Syslog Host for HTTP/IM/P2P Events?

allow others to access Reports? (IP0293)

check Reporting Capacity Usage? (IP0232)

 

Filter-List

How do I ...

maintain the Filter-List? (includes FAQs, IP0003)

use Custom Filters? (includes FAQs, IP0068)

 

Windows Authentication

How do I ...

Profile Networks and Users using Windows Authentication? (IP0258)

Implement Windows Authentication (assumes Static-Routes & Profiles exist, includes FAQs, IP0140)

enable Auto-Login? (assumes Windows Authentication working, IP0052)

correctly terminate Web Sessions? (IP0320)

manage 'Overrides' ? (IP0300)

Other...

Why are some of my Windows users unable to authenticate? (IP0058)

Does Auto-Login support multiple domains? (IP0056)

Why do users sometimes get an  incorrect profile? (IP0048)

I enabled authentication, but I don't see usernames in my reports (IP0051)

 

LDAP Authentication

How do I ...

setup LDAP for Novell? (IP0326)

setup LDAP for Windows (IP0327)

Other ...

Can I use Auto-Login in an LDAP authentication environment? (IP0057)

 

Maintenance

How do I ...

use HotFix Manager? (IP0303)

use Central Management? (IP0308)

…use System Diagnostics (IP0311)

…change iPrism Port Assignments? (IP0292)

…set Session Timeouts? (IP0291)

customize the 'Access Denied' and 'Login' pages? (IP0077)

enable the Management Interface? (IP0264)

specify Co-Management Networks? (IP0270)

correctly power-off an iPrism Appliance? (IP0230)

view a list of current hot fixes applied to my iPrism? (IP0102)

backup an iPrism configuration? (IP0085)

restore an iPrism configuration? (IP0294)

check my current software version? (IP0162)

get iPrism's IP address? (IP0082)

reset my password? (IP0080)

establish a HyperTerminal Connection on the Model 1200? (IP0061)

establish a HyperTerminal Connection on the Model 3000? (IP0060)

check iPrism Update Server Connectivity (IP0164)

Other ...

Appliance Specifications (IP0129)  

Model 1200 Front & Rear Panel (IP0063)

Model 3000 Front & Rear Panel (IP0062)

What is 'Bypass Mode'? (IP0126)

 

Networking

How do I ...

choose between Bridge and Proxy Mode? (IP0149)

…Change from Routing Mode to Bridged/Proxy Mode? (IP0235)

profile Citrix/Terminal Services users? (IP0322)

specify more than one DNS server in iPrism? (IP0008)

use Filter Exceptions?

maintain connectivity to St. Bernard Software IUS Servers

use Load Balancers? (F5 and Cisco 11000 examples, IP0069)

enable NAT for Bridge-Mode? (IP0338)

specify an NTP Server? (IP0165)

integrate iPrism with an Upstream or Parent Proxy? (IP0301)?

use Host-to-IP Anti-Spoofing in iPrism? (IP0229)

work with HTTPS issues? (IP0334)

Check, Change or Add iPrism Port Assignments (IP0292)?

specify an SMTP Relay (IP0319)

use a WCCP Router with iPrism (IP0321)

Other ...

Should I place iPrism inside or outside the firewall, proxy server, or NAT device? (IP0006)

Should iPrism be my users' new default route (gateway)? (IP0009)

I want to use iPrism as a Proxy server, what port should I use? (IP0011)

Can iPrism pass IPX/SPX or Appletalk traffic? (IP0012)

 

Access Policy

Why does Web content NOT display in user email? (IP0177)

Why aren't my users being blocked? (IP0023)

Why isn't www.xyz.com blocked? (IP0024)

Can I block/allow Web access by IP-address/Network range? (IP0026)

Can I block/allow Web access by username or groups? (IP0027)

Does iPrism only filter port 80? (IP0031)

Can iPrism block by file type? (IP0033)

Can iPrism filter email and/or viruses? (IP0035)

Why does iPrism only filter some of my networks, but not others? (IP0039)

Can iPrism block pop-ups? (IP0041)

Is there a "real-time" way to see who is currently using the "Override" Admin Privilege? (IP0098)

Can I customize the 'Access Denied' page? (IP0077)

How do I ...

restrict users to a small set of allowed URLs? (IP0267)

support user access to Google Earth? (IP0266)

enable iPrism support Safesearch? (IP0263)

implement different Internet access policies at different times during the day/week? (IP0030)

prevent Google being used as a filtering workaround? (IP0226)

'allow' a redirected URL? (IP0225)

block iTunes Radio?

block/unblock a website? (IP0025)

configure iPrism not to filter a workstation on my network? (IP0095)

configure iPrism not to filter traffic going to a specific server? (IP0096)

setup a Filter (Proxy) Exception? (IP0173)

customize the 'Access Denied' and/or 'iPrism Login' pages? (IP0077)

stop getting "Request Access" email from my users? (IP0040)

get the 'Override' Link or the 'Request Access' Link to display on the 'Access Denied' page? (IP0084)